Job Description

Lakeshore's Mission

Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include

Competitive health, dental, and vision insurance

Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities

6.95% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options

College paid life and disability insurance | Health and dependent care Flex Spending Accounts

Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave

Onsite wellness screenings | Relocation assistance available

Lakeshore also offers generous paid time off starting with 10 days of vacation, 9 days of sick time, 6 days of personal leave, 10 holidays, and a one-week winter break.

Additional Perks

Local discounts on food, entertainment, and events

Discounts on cell phone plans and rental cars

Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection

"Dress for your day" | Employee recognition and appreciation events

Campus closed six Fridays during the summer

Benefits begin the first of the month coinciding with or following hire. For additional information on our vast array of benefits, read through our benefits guide.

Shift

Day/evening/weekend hours | Flexible based upon the needs of the College

Location

Lakeshore College Cleveland, Wisconsin

Position Summary

Provides primary contact for prospective students throughout the Lakeshore recruitment and application process. Responsible for building relationships and maintaining contact with inquiry and applicant pools and transitioning prospective students from inquiry to apply. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

Reasonable Accommodations/ADA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Job Functions

(60%) Student Recruitment and Outreach

• Cultivate and maintain relationships with student prospects to guide them to identify their educational goals through web inquiries, incoming phone calls, outreach, and referrals.
• Represent the college at business visits, college fairs, and community events to promote the college and attract prospective students.
• Actively encourage and assist students with Lakeshore support services to best support their transition to Lakeshore.
• Track prospective students to identify their needs throughout the recruitment process and monitor the progression of assigned students through the application funnel.
• Support and guide prospective students through Lakeshore's career assessment and development activities to assist students in identifying career goals.

(30%) Application Review and Management

• Guide students through the application process, including assisting with the completion of forms and supporting documents.
• Build relationships with students through the Appreciative Advising model.
• Develop and execute student communications, including content creation and strategic messaging to enhance the student experience.
• Assist in the development and distribution of recruitment and admissions materials.
• Collaborate with Dual Credit on the application, selection, and registration of high school students into various types of dual credit opportunities.

(10%) Enrollment Team Support

• Serve on planning teams to offer high-impact recruitment events which include planning, logistics, and execution, ensuring seamless delivery and achieving strategic goals.
• Build and maintain relationships with Lakeshore stakeholders such as community organizations, and businesses to advocate for and promote Lakeshore programs, courses, and services.
• Provide input towards the development and implementation of new services and processes in response to student needs and trends.
• Keep the Recruitment and Dual Credit teams informed of processes, obstacles, or concerns that impact performance.
• Provide back-up staffing coverage for the Dual Credit team, which may include high school visits and stakeholder support.
• Provide evening coverage and walk-in support in the Recruitment and Dual Credit office.

Education and Experience

• Bachelor's degree from a regionally accredited college or university in a related discipline is required.
• Two to four years of relevant occupational experience required.

Certifications, Licensure, Registration

• Certified career development facilitator a plus.

Knowledge

• Knowledge of Lakeshore's mission, vision, and strategic direction.
• Ability to guide students through educational planning and career exploration to ensure student success.

Skills

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem-solving skills.

Abilities

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team, and/or with minimal supervision.
• Present self in a professional, ethical, and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students, and all stakeholders.

Physical Demands/Work Environment

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.
• The noise level in the work environment is usually moderate.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

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