About Us: Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortened life expectancies. Osmind serves a network of 800+ independent psychiatry practices across 49 states, helping clinics provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Osmind is a San Franciscobased public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
Overview of the Role: As a Customer Success Manager, you will be a vital part of our specialized Customer Success team, serving as the primary operational liaison between our clinicians and Osmind offerings. Your focus will be on optimizing practice workflows, ensuring smooth adoption and ongoing use of our EHR and RCM services, and ultimately enabling clinicians to focus on patient care and grow their business without operational distractions. This individual contributor role requires exceptional communication and relationship management skills, a strong understanding of practice operations, and the ability to work independently with guidance from the Customer Success Lead.
Salary: $76,000 - $135,000 a year
Depending on experience. The reasonably estimated national salary range for this position is between $76,000-$135,000 per year, plus an equity package for eligible employees. Actual compensation will be commensurate with the candidates experience and local cost of labor. In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits, including healthcare, dental, vision, generous family leave, FSA/DCFSA, mental health benefits, a 401(k) plan, and flexible paid time off.
Some candidates may see the list above and feel discouraged because they dont match all the items. Please apply anyway: theres a good chance you also have important skills weve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and were taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.
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