Job Description

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. People| Excellence | Change | Integrity | Co-prosperityWe're looking for a Social Media Community Manager to lead Calendar Management, Content Publishing and Community Management for all of the Samsung Electronics America shared social media channels. Our ideal candidate is passionate about social media and understands how consumers engage on each of the platforms (Facebook, Instagram, TikTok, X, etc.). This person will be an extension of the Samsung brand and represent our voice to our consumers by managing conversations with our social communities.

Key Responsibilities: This individual will have primary responsibility for determining the cadence, posting the content and managing the conversations across all of Samsung’s social media platforms.

• Serve as lead CM for Samsung shared channels
• Drive cohesion across all posted content
• Collaborate with other CM to develop ideal posting cadence across channels
• Social Media Calendar Management: Maintain and manage the holistic social media calendar to ensure optimal posting execution across all of the Samsung teams/product categories.
  • Pivot posting timing based on platform cadence best practices
  • Collaborate with social media manager partners and agencies on optimal posting schedules
  • Ability to identify and publish content during times with the most reach across each social media channel
  • Monthly monitoring of x-team SOV to drive maximum impact of content and calendar equity across products

• Content Publishing:
  • Daily posting of native content across Samsung’s social channels: Instagram, YouTube, X (Twitter), TikTok, Facebook, and Pinterest
  • Work with internal stakeholders to post content on behalf of their respective lines of business

• Community Management:
  • Respond to consumers’ comments online across Samsung social channels in a brand-approved voice
  • Monitor Samsung social channels and elevate any UGC that should be considered for reposting, including tagged content
    • Provide recommended post copy alongside UGC for stakeholders to review/approve
  • Care: flag service, fulfillment-related or negative comments/trending themes to Customer Care for response and engagement for all platforms.
  • Respond to all consumer posts, in a timely manner, that are campaign-related, positive sentiment, or product feature related
  • Community management hours to be used during working hours (9:00am - 6:00pm EST), Monday – Friday
  • Light monitoring and posting on weekends or holidays.
  • Proactive community management, looking for opportunities to insert Samsung into the cultural conversation
  • Monitor social media conversations and engage with our audience to foster a sense of community.
  • Work with respective lines of business to get needed response grids

• Channel Best Practices
  • Stay abreast of platform best practices, offering recommendations on how to optimize the performance of content

• Reporting
  • Assisting with light reporting, pulling native data from platforms on a monthly basis

Minimum Qualifications

• 4+ years of experience as a Social Media Community Manager.
• Strong organizational skills and the ability to manage multiple social media editorial calendars.
• Strong understanding of social media platforms, trends, algorithms, and best practices.
• Exceptional written and verbal communication skills, with the ability to adapt content to different social media channels and engage with diverse audiences.
• Detail-oriented with excellent organizational and time management skills.
• Analytical mindset with the ability to analyze data, draw insights, and make data-driven decisions and have the ability to create reports that are unique to each brand.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Creative thinking and adaptability to switch between brand tones and personas.
• Ability to handle community moderation and maintain a positive online environment.

#LI-PV1 Life @ Samsung - @ Samsung -

Job Tags

Weekend work, Monday to Friday,

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