Overview Patient Experience Manager at Crothall Healthcare (a Compass Group USA company) provides specialized, high-quality, innovative, and responsive support services to the healthcare industry. Crothall serves many Top 100 Hospitals with over 1,300 healthcare service teams in 46 states. As a division of Compass Group USA, we have more than 26,000 team members. Core services include Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Salary: $65,000 - $70,000 per year. Other Forms of Compensation: Eligible for annual bonus. Responsibilities Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department. Administer required client and customer surveys and responds in a timely and effective manner Assist in developing and customizing a patient satisfaction action plan to meet each account’s needs Maintain and supports the fulfillment of client objectives at a level that ensures account retention Make valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find-opportunities to reward and recognize staff Participate in all Patient Experience Department learning sessions including monthly informative webinars Provide recognition for employee when programs are implemented with success Qualifications HS diploma/GED or comparable combination of education and experience; 4 year degree preferred Hospitality and/or healthcare experience preferred At least three years of demonstrated experience in customer service operations Good coaching and on the job training skills required Strong data analytical skills and excellent verbal and written communication skills Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Crothall is an equal opportunity employer. Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Crothall maintains a drug-free workplace. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Hospitals and Health Care #J-18808-Ljbffr Crothall Healthcare
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